Complaint Response Scripts

Handling customer complaints effectively is crucial for reputation management and customer retention. This template pack provides a comprehensive set of response scripts for common support scenarios, including service failures, product defects, billing errors, and shipping delays.

Each document follows the best practices of empathy and resolution. The scripts are structured to help you de-escalate tension, acknowledge the mistake, and propose a clear solution. Use these templates as a foundation to build a consistent support voice while saving time on repetitive drafting.